As an Opinel USA Customer Service Representative, you will oversee daily inbound communications, assist our warehouse with returns and provide product information to customers in need. Your goal is to help us continue to grow our expanding D2C business and provide customers with a top-of-the-line buying experience.
Inbound customer service on Opinel-usa.com (Email, Live Chat, Phone)
Inbound customer service on Amazon.com and dropship retailers
Handle Inbound Customer service from Opinel social media accounts directed at North American Markets.
Approve/Review/Deny/Respond Product reviews placed on Opinel-usa.com
Work with Ecommerce Manager to adjust and monitor inventory levels
Work with Ecommerce Manager to update and adjust product information on Opinel USA’s various points of sale
Build reports based on inbound customer queries and suggest improvements to the website/content listings