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Return Policy
Please call us at 860-245-2211
to arrange return of your purchase.
If for ANY reason you are not satisfied with your purchase within
30 days of your order, we will refund your purchase price (Less
shipping cost). We promise to take the same care with your return
as we did with your original purchase. Item must be unused and in
brand new condition to be accepted for return. Please note that
personalized items cannot be retuned unless we made an obvious
mistake (see "Important Return Policy") below for more
details.
Important Return Policy regarding engraved items
Engraved Opinel items cannot be returned unless we made an obvious
mistake such as location, font or spelling. Location areas are
"approximate". Our engravers place engravings in the most
"tasteful & appropriate" way. Please let us know if you have
special requests regarding the order of words, angle, size etc...
We are here to help, please let us know what you have in mind by
calling us at 1-860-245-2211. We cannot accept returns on items
that were not engraved the way you "assumed" they would be, unless
you gave us specific instructions that we did not follow as
instructed via email.
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